IT INFRASTUCTURE

Improve the Infrastructure availability by managing Pro-active monitoring of core IT devices and services using a monitoring tool with capability to create alerts on any activity based on defined thresholds. The alerts will be integrated with the IT Service Desk tool to ensure quality resolution and closure of the incident through an incident ticketing process. Remote Monitoring Service will also keep track of all the preventive maintenance of Infrastructure based on agreed SLA with vendor. Service Desk will be engaged to coordinate delivery within the defined timeframe. Using this service, IT management will be able to take pro-active decision for the IT infrastructure stability, and improve IT service to business by strengthening the core and other dependent services proactively. This service will also assist in managing the capacity planning through scheduled capacity reports allowing IT Management to take decision based on facts for optimizing the existing capacity for better utilization or adding more capacity to meet new business demands.

Complete automation of software deployment into the infrastructure which includes upgrade of existing software, removal of unwanted software and provide periodic updates of new releases with pre-testing in the test environment. Mass deployment of software, Image deployment on new desktops etc can be managed through this service. This service will be managed through an ITIL Change Management Process for compliance and adherence to local IT policies and procedures

Software distribution can be managed in combination with Software Packaging to provide complete end to end delivery of managing software distribution. The Software Packaging service will manage the coding and scripting required to install or uninstall any software at user environment in silent mode without disturbing the end user functioning.

Optimizing existing asset utilization is critical for the organisation to reduce cost on investing in new hardware and software. The IT Asset Inventory management service will provide good visibility on the hardware and software used in the organisation and provide a trend on the utilization of resources within the IT setup. The service will provide IT asset reports that will provide visibility on the software & hardware installed and running in the environment.

Keeping the Antivirus software updated on all machines in corporate infrastructure is a recurring task at the same time an extremely critical activity for the business to avoid any virus attack in the environment that could possibility bring the whole infrastructure down. The Antivirus Management Service will ensure 99.5% compliance on Infrastructure with latest antivirus update released by vendor within a set timeframe with clear SLA and reporting to IT Management.

Keep track of all the security patches and updates released by vendor, get them tested in a test bed and deploy the security patches and updates to the production environment to ensure protection from any penetration, hacking or any attack on the private corporate network due to internal system vulnerabilities. The service will be tracked through scanning of infrastructure for vulnerabilities and update patches from time to time with pre-defined SLA and compliance reporting to IT Management

Give business the upper edge on cost savings and Green IT by consolidating the IT infrastructure through Virtualization and reduce number of servers and other hardware required in the Data Centre/Server room. This will bring great savings for IT and flexibility to add new business needs with relatively low cost. This service will provide an end to end delivery to Business by Planning and executing the virtualization technology to the environment and continue to provide service to optimize the use of Core Data Centre infrastructure.

Setup and day to day administration of Mail Servers, Mail storage Capacity Management, Managing Mail Backbone, queue monitoring and ensuring flow of mails as expected. Managing Users, groups, rights on server etc will be covered through this service.

Administer the Active Directory of corporate infrastructure which includes user management covering user creation, deletion and updates, manage user policies, group policies etc. Keep the Active directory clean and updated by following the processes within the organisation. Manage policies on servers to provide visibility on access levels, audit trails, access reporting and managing the log files for historical information on access on Infrastructure.

Implement DFS technology to manage the file servers in Main and branch offices with high availability, full management of folder and file server access control through change management process. Manage data replication, backup and restoration through this service.

Management of Storage Infrastructure by ensuring right allocation of space for various application and systems. Creating and Management of LUNs and other storage related administration. Update Firmware, patches and updates regularly. Keep Access to storage limited to define access levels to individual. Vendor coordination specific to storage management will be part of the service.

Setup Manage Backup of entire corporate Data with Onsite, Offsite and tape Backup option. The backup type includes full, incremental backup and replication between sites to augment the physical management of tapes. Managing the backup software with proper updates and licenses required to manage backup of various systems

Manage Print Servers and provide remote support for the print devices in the organisation using the Microsoft print management service. Provide Printer utilization reports and other activities related to this service to assist the IT management in optimizing the usage of printing devices.

Remote administration of the office LAN network and ensure functioning of Layer 2 & Layer 3 switches with VLAN and policy management on switches, capacity management etc LAN management includes Monitoring, Cisco IOS upgrades, new VLAN´s, New routing, Load Balancing of Core switches to augment performance

Remote administration of the office Private Data, Internet & Wireless routers. Managing router configuration, routing and access controls. Monitor data traffic, utilization and generate utilization report that will enable IT management to take decisions on improvement and optimization.

Administration of Cisco Call Managers by providing Level 1 Services related to User management, access control, keeping the Call Managers upto date with latest software updates and patches.

Capture telephone usage data from the office telephone system to a call billing system and produce customized reports that will provide visibility to Management and assist in choosing the right Tariff plans that are optimal to reduce telephone expenses.

Administration and fine tuning of Database to improve application performance, Clustering of Databases, managing replication services, access control to database and more based on application functional needs.